Frequently Asked Questions

Everything you need to know about your D+D experience.

Where are Duke + Dexter shoes made?

All our footwear is designed in London and handmade in our family-run workshop in Sheffield, England, ensuring the highest standards of British craftsmanship.

How long does international shipping take?

We offer worldwide express shipping. Orders typically arrive within 2-4 business days for the UK and 3-7 business days for international destinations.

What is your return policy?

We offer a 14-day return period from the date of delivery. Items must be in unworn, original condition with all packaging included to qualify for a refund or exchange.

How do I find my correct size?

Our shoes generally fit true to size. We recommend checking our detailed size guide on each product page, which includes conversions for UK, US, and EU scaling.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible payment options through Klarna and Clearpay for eligible regions.

Do you offer a warranty on your products?

Yes, we provide a 6-month warranty against manufacturing defects. If you encounter any issues with the construction of your shoes, please contact our support team with photos.